FAQ

What does a professional organizer do?

A lot of different things, depending on what you need. I can help you figure out creative storage solutions, work through a declutter, redesign a room that's not working, or just be there as a calm, focused presence while you make decisions about what stays and what goes. Every project looks different. Our discovery call is where we'll talk through what's weighing on you and figure out where to start.

What does a Home Organizing session look like?

Before our discovery call, I'll ask you to send photos or videos of the space so I can see the scale of the project and come prepared. During the call, we'll talk through your main goals for our time together and what your priorities are if we can't tackle everything in one session.

I keep a collection of affordable organizing supplies (bins, baskets, bags, labels, etc.) that I can bring and include in the session price. If we need anything specific for your project, I can source it beforehand so we're not wasting time shopping during our session.

On the day, we start by pulling everything out so we can see what we're working with. We sort items into categories: keep, donate, trash, and relocate (things that belong in a different room). You make the decisions about what stays and what goes. I'm there to ask the right questions, keep us moving, and offer a neutral perspective when you're stuck.

Once we've edited down to what's staying, we organize everything back in a way that makes sense for how you use the space. I'll set up systems that are easy to maintain, label what needs labeling, and show you how to keep it working long-term.

At the end of the session, we'll do a quick walkthrough, and I'll leave you with any notes or reminders about maintaining the system. If there's more to do, we can schedule a follow-up session.

What does Moving Support include?

Moving Support looks different depending on your situation.

If you're arriving with just suitcases or moving into an unfurnished place:

• Making a prioritized shopping list: absolute essentials first, nice-to-haves later
• Researching where to buy what you need (IKEA, Blokker, Hema, secondhand options, specialty stores)
• Helping you figure out what furniture will fit in your space before you buy it
• Sourcing kitchen basics, linens, and household essentials
• Accompanying you on shopping trips if helpful, or handling it independently with your budget and preferences
• Setting up each room as items arrive so you're not living in chaos for months

If you're unpacking from a move (local or international):

• Helping you unpack room by room in priority order (kitchen first, then bedrooms, then living spaces)
• Setting up your kitchen: organizing cabinets, drawers, and pantry so everything has a logical home from day one
• Arranging furniture and deciding on layouts that work well for how you'll use each room
• Hanging clothes, organizing closets, and setting up bedroom storage
• Creating a "still need to buy" list based on what's missing once everything is unpacked
• Setting up home office or workspace if you're working from home

Both scenarios can include:

• Helping you decide what to keep vs. sell/donate if you have too much or wrong-sized furniture for your new space
• General setup support and guidance wherever needed

How long is a session?

Each session is three hours minimum. That gives us enough time to make meaningful progress without burning out. Organizing is more emotionally and physically tiring than people expect, and that's totally normal. We'll take breaks when you need them.

Do I need to be home during sessions?

Not necessarily. If you give me clear direction and stay reachable by phone or text, I can work on my own. The one thing I won't do is make decisions about your personal belongings without you, so if we're decluttering you'll need to be there for at least that part.

How many sessions will I need?

I'll give you an honest estimate during our discovery call once I understand what we're working with. Generally speaking, one cluttered room usually takes one to two sessions. It depends on how much stuff there is and how quickly you like to make decisions.

What should I do to prepare?

Nothing. Don't clean up before I get there, that's what you're hiring me for. It can be helpful to have some basics on hand like storage containers, hangers, and trash bags, but if you're not sure what to get just ask me during our call and I'll tell you exactly what would help.

How and when do I pay?

Payment is due at the end of each session by Tikkie or iDEAL. For larger projects or multiple sessions, I may ask for up to half upfront to hold your dates.

What is your cancellation policy?

Please give as much notice as possible if you need to cancel or reschedule. Cancellations within 24 hours of a session may be charged 50% of that session's price. See the Terms and Conditions for details.

What is your refund policy?

Refunds are handled on a case-by-case basis. If you are a consumer, you also have the right to withdraw from your booking within 14 days; see the Right of Withdrawal page.